Drop your ConnectWise export here
Tab-separated or CSV export from CW Manage
⚠ Some columns were not found in this export — affected stats will show as zero or be unavailable:
—
Total Tickets
—
Action Needed
—
No Update >14d
—
No Update 7–14d
—
Untouched >7d
—
Priority 1
—
SLA Overdue
—
SLA Due <24h
—
Cust. Responded
—
Possible Duplicates
—
Unassigned
—
Avg Age (days)
—
Total Hours
—
Companies
Time Since Last Update
0-3d
3-7d
7-14d
14-30d
30d+
Ticket Status
Type Breakdown
Priority Mix
SLA Overdue or Due Within 24h
| Ticket | Company | Summary | SLA | Owner | Priority |
|---|
Customer Responded — Awaiting Engineer Action
| Ticket | Company | Summary | Status | Last Update | Owner |
|---|
No Hours Logged — Open >7 Days
| Ticket | Company | Summary | Age | Status | Owner |
|---|
Possible Duplicate Tickets
Same company, summaries sharing most of the same key words. Worth checking these aren't the same issue logged twice.
| Ticket A | Summary A | Ticket B | Summary B | Company | Match |
|---|
Workload by Engineer
| Engineer | Tickets | Total Hours | Avg Age (d) | Stale >7d | SLA Overdue | 0hr Tickets | Cust. Waiting |
|---|
Ticket Count by Engineer
Company Heat
| Company | Tickets | Total Hours | Avg Age (d) | Stale >7d | SLA Overdue | SLA Breach % | P1/P2 | 0hr Open |
|---|
Tickets per Company (top 20)
By Type
By Subtype (top 15)
Type Detail
| Type | Subtype | Count | Total Hours | Avg Age (d) | Stale >7d |
|---|
Tickets
| Ticket # | Priority | Company | Summary | Status | Last Update | Age | SLA | Hours | Owner | Flags |
|---|
Compare Against Another Export
Load a second ConnectWise export to compare against the data currently loaded (—). Useful for week-over-week or month-over-month tracking.
Drop the comparison export here
This will be compared against your currently loaded data
Comparison Summary
— (baseline)
vs
— (comparison)